1. Scope
This policy explains the general approach to refunds and cancellations for paid Yakoloja products and services, including subscriptions, service fees, training, technology services, and eligible transactions. Product-specific terms, order terms, or enterprise agreements may provide additional conditions.
2. Cancellations
You may cancel a subscription or service according to the cancellation method and notice period shown for that product or agreement. Cancellation may take effect at the end of the current billing period unless the applicable terms state otherwise.
3. Refund requests
Refund requests should be submitted through yakoloja.com/contact with the relevant account, order, or transaction details. We review requests based on the product terms, service delivery, applicable law, and the circumstances of the request.